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Unbelievable that a company this big can not manage relatively simple comms in a way that is understandable and doesn't just cause additional confusion. Could you imagine the number of "worried well" individuals that are now calling their dealers or ford to figure out what changed? It's almost...

Wave 2 - Lariat ER - got a VIN, production week 5/16

I don't understand how a public company can be so bad at customer relationship management. Sending an email with "your order is delayed" - and including a link to your order with zero changes / notifications etc on it is just ripe to cause turmoil. Lariat ER, scheduled for production week of 5/16.

I changed my order from SR to ER. It took a few days but *did* eventually change on the Ford web site - and it now reflects the updated pricing, etc. I got an automated email from Ford when it occurred. So whatever my dealer did when they changed the order eventually flowed thru.

Reservation Number 1084xxxx Reservation Date 5/20/2021 (morning) Dealer in Upstate NY Invited to order in wave 2 Lariat ER, Carbonized Gray Metallic

Do different dealers use different "order portals"? Maybe because they sell more than just Ford?

I was in Wave 2 and ordered a Lariat, but after ordering decided I wanted to switch from SR to ER. This response from the dealer seems odd - from the other accounts I've read here it seems like the dealers shouldn't have to "wait for the other orders". On the Ford site my order status says...