Mine just started doing this too while driving on bumpy hard packed snowy residential roads.
Kind of a clunk. Used to be common problem on 00-06 GM trucks. Pretty sure on them is was the steering shaft.
For lack of a better description, I wonder if something like pictured above but with an 'Alligator' style clip on the inside would work? No drill solution maybe? Not sure if that style clip would be enough to hold it place? Just a thought.
And can't recall if this has been mentioned but...
I thought this was only available on 2023+ trucks?
I have 360 cams & whatever CoPilot comes standard with 302a so should I have this feature as well? Was it an OTA thing?
Could just be trying to drum up business for their shop?
if it's an issue that warranty would cover it's a win / win. You get a issue fixed under warranty and their shop gets to bill Ford. Honestly, if it's on the up and up, sounds like a good service manager.
Year ago I worked at a GM...
Funny enough those Outpost's were my 1st choice. But, at the time they didn't have anything in the 33" - 35" range so ended up with the Toyo AT3's. Haven't been super impressed with them in winter conditions. I felt the Duratracs I had before were better.
I get that line of thinking. I have a 2" level and 35x11.5 Toyo's now. But was thinking of going down to a 33 when they wear out for the same reasons you mentioned.