CommoSGT
Well-known member
a happy customer is valuable, a disgruntled customer is a liability!
How true. A happy customer will usually tell 1 or 2 people...an unhappy one will tell (on average) 9 to 10 people. I was taught this while working for Nortel out of Richardson, TX in a customer facing role.
How true. A happy customer will usually tell 1 or 2 people...an unhappy one will tell (on average) 9 to 10 people. I was taught this while working for Nortel out of Richardson, TX in a customer facing role.
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